Riot Mobile
Revamping Riot Mobile to create a smoother, more user-friendly experience, while tackling challenges tied to current and potential features.
Timeline
Aug - Sept 2023
Tools
Figma
Miro
Adobe Illustrator
Role
Product Designer
Context
"Riot Mobile" is Riot Games' mobile platform, extending gaming experiences to mobile devices. It offers access to various gaming features and services, expanding the reach of popular titles like League of Legends and Valorant.
Over the course of a two-week design sprint, I reimagined Riot's mobile app, centering the redesign around Valorant and staying aligned with Riot's player-first philosophy. The goal was to create a more seamless and engaging experience for users. Highlights of the redesign include introducing mobile Two-Factor Authentication, streamlining access to in-game information, and offering new ways for players to personalize their profiles.
VALORANT
LEAGUE OF LEGENDS
Problem
Although Riot is a well-known gaming company, Riot Mobile struggles with usability issues, lacking crucial features that third-party apps and websites already provide, such as in-game stats, match history, and access to other in-game features. This pushes users toward other platforms, highlighting the urgency for Riot Mobile to improve its offerings and align more closely with player needs.
Research
To begin, I visited the Google Play Store to dive into the reviews, aiming to understand the reasons behind users' dissatisfaction with Riot Mobile. Here are a few examples of reviews where users expressed that the app felt pointless or lacked meaningful functionality:
In order to gain a deeper understanding of the usability of Riot's mobile app for Valorant, I conducted surveys involving a diverse pool of 20 participants, ranging from casual gamers to professionals. The primary aim was to pinpoint any challenges or concerns encountered by these users during their interactions with the app.
95%
Out of the surveyed participants, only 5% reported using the app, and even they admitted to using it infrequently, citing the superior resources offered by third-party applications and websites. When asked to provide reasons for not using the app, the following pain points were recorded:
To identify successful features, I conducted a thorough comparative analysis of Steam, Ubisoft, and Blizzard, pinpointing recurring feature patterns that enhance user experience and addressing issues in Riot Mobile.
Research Conclusion ── Currently, the app only offers basic information and features, and falls short of providing new and active users with enough compelling features to utilize the app consistently to its full potential.
Ideation
After thoroughly analyzing prior research and synthesizing key insights, I developed a set of targeted solutions to tackle the core issues plaguing Riot Mobile. These solutions aim to enhance usability, functionality, and overall user satisfaction.
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